We Specialize in Service & Repair - it is the heartbeat of our daily operations and it can get busy! If You Have Equipment That Is Not Working Right, Is Broken, Or Simply Needs Repair and Don’t Want To Tackle It Yourself, We’re Here To Help Out!From General Yearly Service or a Complete Engine Replacement, There’s NO Job To Big or To Small! We Won’t Up-Sell You, We Will Make Recommendations, We Will ONLY Do What YOU the Customer Wants Done and Will Be Honest 100% Of The Time! Our Tech’s (including the owner) Are ALL Certified Professionals, With over 60 Years Combined Experience, Your Equipment is in Good Hands, and Will Run Better Than Ever! We will always recommend you let pa shop like us take care of your equipment, we have NOTHING against “Do-It-Yourself” Sometimes we will even go above and beyond and give out helpful information or guide you along if you have questions, However, sometimes it’s best left to the pro’s, we have had all the certification training, all the safety measures and all the tools (literally, four tool boxes filled with every tool imaginable) needed to do repairs, safety, professionally and in a timely matter. Scroll Down Below To See What We Charge and other Shop FAQ’s - We Look Forward To Fixing Your Equipment!

SERVICE & REPAIRS DEPARTMENT | WHAT WE CHARGE | WHAT WE WORK ON

BRANDS WE ARE AN AUTHORIZED DEALER FOR

Warranty Authorized For MTD Products (Craftsman, Troy Bilt, Cub Cadet) Briggs & Stratton (Engines) Kohler Engines, Honda Engines, Kawasaki Engines, Karcher Pressure Washers, FNA Group (Pressure Washers, DeWalt, Craftsman, Simpson etc..) and MANY More.

SHOP SUPPLIES CHARGE

There will be a $2-$10 Shop Supply Charge to ALL Invoices, this is the only surcharge you will ever see from us, it helps cover supplies used on a daily basis, spill pads, quick-sorb, paper towels, the essentials that keep gas,oil,dirt and parts cleaner contained and help us work more efficiently.

WHAT BRANDS WE WORK ON

Simple. All Makes All Models Of Equipment, (No Battery or Diesel, and Only Outdoor Power, Some Exceptions will be Granted) We Don’t Care if it’s 50 Years or 5 Months Old - Unlike Other Shops Who “Pick and Choose” or simply Won’t Touch It or even only work on what they sell (yes that is sadly true!) - WE WILL work on ANY BRAND regardless of where you bought it from and WE WILL Get it Going Again!

ESTIMATES & DIAGNOSTICS

Effective 1/28/25 All work orders must be signed at dropoff as well. this is to better streamline our services and cut-down on fraudulent work orders. (yes it happens!) Sometimes we CAN Give Ball Park Figures over the phone, but it is best that we see your equipment.

DIAGNOSTICS

$40 per Unit. If a unit is under warranty and the issue is a warranty issue, we will waive the deposit.

If Repairs are wanted, the diagnostics fee is waived, if repairs are NOT wanted, diagnostics charge to apply.

REPAIR QUOTES AND DECLINED REPAIR: If the cost of a repair will exceed the Preauthorized Estimated Amount that was discussed with you, a detailed repair quote will be written up for your approval. If you decline a repair quote or a unit is not reasonably repairable, the Diagnostic Fee will be charged Non-Repaired equipment is not reassembled. Reassembly is billed at the Standard Hourly Shop Labor Rate.

Non-Repaired equipment must be picked-up within 30 days of declining a quote or it will be sold or disposed of to cover all costs incurred.

WHAT WE CHARGE

Our Standard Hourly Labor Rate is $95 an Hour, Lowest Rates in the Industry! , Repair Minimum is $20, NO Fuel & Oil Surcharges - if a repair only takes 30 minutes, you will ONLY be Charged for that 30 minutes of repair time.

WHAT IS YOUR TURN AROUND TIME?

Simple. About 1 week on average, however that can vary depending on varying factors.

We categorize all repairs and do them in order, sometimes we will get your equipment done same day, or within 1-3 days, very rarely will repairs exceed 14 days, but knowing logistics with ordering and other varying factors we simply cannot control (like dreaded back-orders) , as frustrating as it is for all of us, but thankfully since we can globally source and cut out the standard 3 tier ordering system, long delays rarely happen, but they can.

However, during the busy months, spring and summer it can take up to 14 days for minor repairs, maintenance, belt changes and what we call simple things take less than 7 days on average.

To clarify, we ESTIMATE MOST repairs are done within 1 week.

Below is an AVERAGE repair time-frame based on historical data and industry standards.

Riders & Zero Turns, Push/Walk-Behind Equipment

General Maintenance - within 1-5 days (oil change, filters, blades)

Minor Repairs - 5-14 Days (No starts, electrical issues, deck repair, belts etc..)

Major Repairs - 2-6 weeks (engine replacement, deck replacement, transmission repair etc.)

Service & Repair Estimated Turn Around Times

We get asked this a lot, what is our turn around time, that can vary based on multiple factors (some of which are beyond our control) we follow industry standards and manufacturer repair time frames to ensure your equipment gets repaired professionally and properly, the first time, we will never rush a repair,

for example , If we have to stop work on your equipment to call dealer tech naturally that takes longer, if we have to order a part, or run out of a stock item, with logistics and our distributors and global suppliers, parts can take 2-5 days to show up, most however still overnight or 2 days max or if a part gets put on back-order or drop ship from manufacturer production, repairs then take longer, we do keep a good supply of common use parts on the shelves through out the year, so rest assured lengthily repair times seldom happen here at our shop.

Please note, repair time frames or turn around time is an ESTIMATE.

Below is a chart based off our historical data, competitor shops and industry standards along with repair type.

We also do all repairs in order as they come in, by the numerical ticket number assigned at drop-off.

Despite our shop getting busy, we still hold the quickest repair time in the area,

5-10 days or 7 days on average.

RIDERS, ZERO TURN, PUSH & WALK BEHIND EQUIPMENT